Frequently asked questions.

My windows were just defogged/washed but they are still foggy, is this normal? Yes. It can take anywhere from 3-12 weeks for the windows to dry out. The windows may have fog, moisture and/or condensation during this time. If the problem still exists after the 12 weeks please notify us.

Are your products eco-friendly? Yes. The products we use to defog the windows are eco-friendly and safe, but like any product we suggest you wash the area where the defog solution contacted your skin with soap and water thoroughly.

Can all windows be restored with your process? Unfortunately no. Tempered glass like in patio and french doors or other safety glass can not be drilled into. Tempered safety glass will shatter when you try to drill into it. We have to inspect all windows to make sure they are good candidates for the Window Defogging process.

Do you re-gas and seal the windows back up? No. We do not refill your windows with argon and reseal them. Our process is quite different. Please see the Restore tab on this website.

My micro filter fell out, how do I get a replacement? Simply call or email Window Medics of Alaska and we will schedule a time to replace the filter.

How much do the micro filers cost? If you only need a few filters, we will replace them at no charge if you’re in Anchorage, Palmer or Wasilla. If you live out of town we can mail them or arrange to install them next time we’re in the area.

Only 1 pane of glass is broken, can you replace just the broken one? No. Since we have a 10 year warranty on our glass replacements, we want the best life for your windows and as such, we require that both panes be replaced as a unit and not single panes.

How can I tell if my window/door is tempered? All tempered windows and doors will have a stamp in one of the corners of the glass stating it is “Tempered Safety Glass” or will have safety film with a stamp or label notating it’s safety rating.

Do you also wash windows? No. We do not offer window washing as one of our services. Of course if we are installing a new window or glass replacement it will be left spotless & cleaned as part of a normal installation.

Do you repair window screens? No. Due to the custom sizes of screens, we suggest you call your local screen or window supplier for repair or replacement.

Do you film car windows? We do not. Window Medics of Alaska only offers residential and commercial flat glass services.

Can you apply film during the winter? We can continue to apply interior film year-round, exterior film unfortunately cannot be applied if the whether is below 25 degrees Fahrenheit.

Can you do custom logos in vinyl for businesses? We sure can! For commercial services we can apply custom logos and images to windows, doors, and glass walls.

Are your films under warranty? Yes the are. All of our films are under manufacturer warranty, give us a call for details.

Can you remove my current film? Yes we can! If you are unhappy with your current window film, or it is damaged, we can safely remove it with out damaging your glass.

Why should I pay to have film installed instead of doing it myself? Film installation, may appear simple, but if applied in correctly can tear, bubble, or even damage your glass. Our installation is preformed by professionals, in an effective an timely manner. Most films manufactures will not warranty their product unless installed by a licensed professional.

Can I buy just the film? Unfortunately not. We are a licensed installer, we do not retail.

Do you offer service outside of Anchorage? Yes! We service Wasilla, Palmer, and Girdwood to name a few, however we do have limited and specific days we schedule appointments in these areas. We do also go to Kenai, Soldotna, Seward and Homer but only a few times a year. Please contact us for more information and prices.

Do you offer after hour emergency replacements, same day service or work on weekends? Currently we do not offer emergency call outs, same day service or work on weekends. We can however put your name on our cancellation list if an appointment becomes available sooner. All our work is performed during normal business hours which are; Monday – Friday 9:00am – 5:30pm excluding holidays.

For questions not listed, please feel free to contact us via phone or email and we will get back to you as soon as possible.

*Please contact us for a copy of Window Medics of Alaska’s warranty.